Improve your building's insurance policy in New Zealand — Quarter

Most buildings find out at the claim. New Zealand.

Building insurance is compulsory for a body corporate everywhere in Australia and New Zealand, and almost every building holds a policy. Far fewer can tell you when the sum insured was last checked against a real valuation, what the excess is, or what the policy does not cover. Construction costs have moved sharply since 2020 and many policies have not moved with them. That gap is not discovered at renewal — it is discovered at the claim.

Improve your building's insurance policy in New Zealand

New Zealand body corporates must insure the building for full replacement value, and New Zealand has a particular history here: the move from open-ended replacement cover to sum-insured policies after the Canterbury earthquakes means the number on your schedule is the number you get. Earthquake, and increasingly flood, exposure make that figure — and how recently it was calculated — the most consequential detail in the whole policy.

Governed by the Unit Titles Act 2010, administered by Unit Titles Services.

At a glance — NZ

Compulsory cover
Full replacement value insurance for the building under the Unit Titles Act 2010, plus public liability.
Sum insured
New Zealand policies are sum-insured rather than open-ended. The figure on the schedule is the cap.
Natural hazard
Earthquake cover sits alongside the Natural Hazards Commission's statutory cover, which has its own caps per unit.
Valuation
Every two to three years, and after any material change or reassessment of the building's seismic rating.
Disclosure
Insurance details form part of pre-contract and pre-settlement disclosure, so they have to be current and findable.

How to do it in New Zealand.

  1. 1

    Confirm the sum insured and when it was calculated

    Under a sum-insured policy this is the ceiling on any claim. An old figure is a real, quantified exposure.

    In Quarter: Upload the policy and Quarter reads the insurer, policy number, dates, premium and broker straight off it, then puts the renewal on the calendar far enough ahead that you can go to market rather than accept a rollover.

    Confirm the sum insured and when it was calculated in Quarter
  2. 2

    Get a current replacement cost assessment

    Including demolition, professional fees, code compliance and escalation over the rebuild period.

    In Quarter: Quotes, studies, assessments and correspondence attach to the decision that authorised them, so the file an assessor, an owner or a buyer's solicitor asks for is already assembled.

    Get a current replacement cost assessment in Quarter
  3. 3

    Understand how NHC cover and the policy fit together

    The statutory natural hazard cover is capped per unit; the private policy covers above and beyond it. Know where the line is before a claim.

  4. 4

    Check the seismic position

    A building's seismic rating affects both premium and insurability, and it belongs in the long-term maintenance plan as well as the insurance file.

  5. 5

    Go to market with 60 days and record the decision

    Minuted, with the alternatives, and distributed to owners.

  6. 6

    Keep the certificate where disclosure can reach it

    Pre-settlement disclosure needs it, usually at short notice.

    In Quarter: Pre-contract and pre-settlement disclosure are compiled from the records you already hold — levy status, rules, insurance, the maintenance plan and the fund balance — rather than assembled by hand each time somebody sells.

    Keep the certificate where disclosure can reach it in Quarter

Where NZ buildings get caught.

An out-of-date sum insured

Under sum-insured policies this is not a technicality — it is the cap on your recovery.

Assuming NHC cover fills the gap

It is capped per unit and it will not cover a large building's shortfall.

Insurance details that cannot be produced for disclosure

A sale can stall on this, and it reflects on the body corporate rather than on the seller.

Why the renewal is worth more attention than it gets

The premium is one of the largest single lines in most buildings' budgets, and it is the one most often accepted without a question. Two questions — is the sum insured right, and what are we actually covered for — change the answer more than shopping around does.

Underinsurance is silent until it isn't
A policy short of replacement cost pays a proportion, not the shortfall. Owners discover the gap when they are already dealing with a fire.
Build costs moved and valuations often didn't
Construction costs rose steeply from 2020. A sum insured indexed by a default percentage each year has almost certainly fallen behind the real cost of rebuilding.
The excess is a budget decision, not an insurer's decision
A higher excess buys a lower premium. Whether that trade is right depends on your long-term maintenance fund balance — which is something the committee knows and the broker does not.
The exclusions matter more than the price
Water ingress, flood, defects, and the treatment of common versus lot property. The cheapest policy is frequently cheapest because of what it leaves out.

How Quarter makes the renewal a decision

A renewal handled well takes an hour and saves years of exposure. Quarter is what makes that hour possible.

The policy where you can find it

Certificate of currency, schedule, valuation and claims history in one place, current, and visible to owners rather than sitting in a broker's inbox.

Renewal dates you see coming

Diarised well before the date, so the building goes to market rather than accepting a rollover three days out.

The numbers a broker will ask for

Building details, claims history, maintenance records and the valuation date, ready to hand over instead of reconstructed each year.

The valuation tracked as an obligation

When it was done, when it is next due, and what the sum insured is against it.

The decision recorded

Which policy, at what excess, on whose recommendation, minuted — so next year's committee knows why, and so does an owner who asks.

Questions we get asked.

How often should we get a valuation?
Every two to three years is the practical standard, and most jurisdictions expect at least every five. After a period of sharp construction cost inflation, the shorter interval is the safer one — an indexed figure drifts further from reality every year it is not checked.
Isn't the sum insured just the rebuild cost?
It is more than that. A proper insurance valuation covers demolition and removal of debris, professional fees, compliance with current building codes, and an escalation allowance for the time a rebuild takes. Buildings that insure the bare construction figure are short before they start.
Should we use a broker?
Usually yes — the strata insurance market is concentrated and a broker reaches more of it than a committee can. What matters is that the body corporate sees the commission arrangement and the alternatives considered, not just the recommendation.
Who insures what?
Broadly, the body corporate insures the building and common property, and each owner insures their own contents and improvements. The boundary between the two is where most disputes happen, and it is worth having in writing before a claim rather than during one.

Where this comes from

General information about New Zealand, not legal or financial advice for your building. Legislation is amended and grant programmes open and close — check the current position with Unit Titles Services or the administering body before you act on anything here.

Other things to get done in NZ

Get this one off the list.

Tell us about your building in New Zealand and we will show you exactly how Quarter would run it.